Returns Policy
Return and Refund Policy
Last updated: 01/12/2025
We want you to love your FLAVADENT order. Because our products are oral care items. Hygiene and safety rules apply.
1) Eligibility for returns
- Unopened and unused items only may be eligible for a return.
- For hygiene reasons, opened, used, or partially used products cannot be returned or refunded.
2) Faulty or damaged items
If your order arrives faulty, damaged, or incorrect, contact us within 48 hours of delivery with:
- Your order number
- A clear photo of the item and the packaging it arrived in.
If confirmed, we will offer one of the following:
- A replacement, or
- A credit note, redeemable on our shop page.
3) Change of mind
If you changed your mind and your item is unopened and unused, you can request a return within 14 days of delivery.
Return shipping costs are paid by you (the customer) unless the item is faulty or incorrect.
4) How to request a return
Email us at: info@flavadent.co.uk]
Include your order number and the reason for return.
If approved, we will provide return instructions. Please do not send items back without contacting us first.
5) Refund processing
If a refund is approved, it will be processed to your original payment method within 5 to 10 business days after we receive and inspect the returned item.
6) Non-returnable items
- Opened oral care products (this includes the box and all contents of the box)
- Used products
- Items marked as final sale or promotional giveaways (if applicable)
7) Your statutory rights
Nothing in this policy affects your statutory rights under UK consumer law.
